Online Bookings

Online bookings are currently suspended. As soon as it's business as usual we'll open this function straight away for your convenience. We'll keep you posted!

We're staying alert, helping to control the virus and saving lives... 

(Updated; Wednesday 13th May 2020)

Sadly, we remain closed following the latest Government update, it's looking like the Summer will be the earliest we are able to open our doors once again. Due to the nature of our business and the arrangement and layout of our fabulous 500-year old home in central Bath; social distancing just isn't an option for us whilst being open. We are constantly reviewing all of the information being released and working with our supporting functions so plans are ever evolving and we can't wait to be able to welcome you back. The safety of our team and visitors is paramount and we will only re-open once we are completely confident it is safe to do so. 

All of our team have been furloughed or are otherwise being supported so we will all be here waiting to greet you once we are able to open again. We know you'll be dreaming of a post isolation "re-tox" so do keep an eye on our social media channels for light relief from the news....

We look forward to seeing you very soon!

Emma, Roger, Amber, Bonnie, Ellie, Evie, James and not forgetting Cadbury the spaniel (company secretary and expert home worker).



Staying in touch

Our social media platforms Facebook & Instagram will be in use as regularly as ever and we'd love you to follow us. If you could help keep our brand strong by sharing and liking our posts that would be an amazing way to continue to support us. 

Gift Cards

If you have a gift card that expired in March, April or May 2020 we will automatically extend this for a further 6 months from the original date of expiry. You will not need to contact us to arrange this.

Treatment Bookings

We are not taking any treatment bookings at present.

We are unable to amend or cancel any bookings already in place however, any bookings made within this period of closure are secure and we will contact you once we are fully operational again. 

If you cancelled a treatment booking before 10am on the 23rd of March 2020 and this was before your last date of amend or cancellation then this cancellation and refund has been completed for you in full.

If you cancelled a treatment booking before 10am on the 23rd of March 2020 and this was after the last date of amend or cancellation then your treatment booking will be transferred to an agreed time in the future within 12 months from when we are operational again. 

Radiance Members

If you are a member with us, your membership fee will be suspended from April with NO further membership payments being taken from your nominated payment method. Any treatments that you have on your account but have not used are protected and will be waiting for you to enjoy when we return. 

What is the Corona Virus?

The World Health Organisation explains that coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as SARS (Severe Acute Respiratory Syndrome). This particular episode has been named ‘COVID-19’. It first appeared in December 2019 in Wuhan, which is within the Hubei province, China. A seafood market has been identified as the possible source of the virus. Very many countries around the world have cases of Coronavirus; some are more severely affected than others.

What are the symptoms? 

Symptoms include fever, cough and shortness of breath. Some people will suffer from mild illness and recover easily whilst, in other cases, infection can progress to pneumonia. Reports suggest that the elderly, those with weakened immune systems, diabetes, cancer and chronic lung disease are the most susceptible. Symptoms can appear in as few as two days after infection but it is thought that it can take up to 24 days. Employees who experience symptoms should follow Government advice on reporting this, which may include either internet or telephone services depending on the individual’s location in the UK. Note that this may not include calling 111, which has been the general advice until now.

How is the virus passed on?  

  • The virus is most likely to spread from person to person through:
  • Direct contact with a person while they are infectious.
  • Contact with droplets when an infected person coughs or sneezes.
  • Touching objects or surfaces (such as drinking mugs or desks) that were contaminated by droplets from secretions coughed or sneezed from an infected person with a confirmed infection, and then touching the mouth or face.

More information 

For more information we'd recommend visiting the official COVID-19 site HERE


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