Online Bookings

Online bookings are currently suspended. As soon as it's business as usual we'll open this function straight away for your convenience. We'll keep you posted!


We're staying home and staying safe (the latest; 25th March 2020)...

Thank you, thank you, thank you for being super amazing and supporting our independent family business in Bath over the last few weeks. It's all change, and it's time for our team to stay home. We are all fit, healthy and well however as responsible employers with a duty of care towards our fabulous team and amazing visitors we want to ensure we are not exposing anyone to unnecessary risk or putting anyone in a position in which they could become infected by the virus. Our home in central Bath has been officially closed since Monday 23rd March 10am. We will re-open only when we feel and have been advised it safe to do so. Your messages of support, kindness and love have meant so much to us all and we can't wait to see you all again very soon!

Emma, Roger, Amber, Bonnie, Ellie, Evie, James and not forgetting Cadbury the spaniel (company secretary and expert home worker). 

 

Staying in touch

Our social media platforms Facebook & Instagram will be in use as regularly as ever and we'd love you to follow us. If you could help keep our brand strong by sharing and liking our posts that would be an amazing way to continue to support us. 

Contact us

If you are using the 'contact us' form on our website to get in touch we will make sure you get a response between 10am and 2pm Monday to Friday. 

Contacting us by phone

We have re-directed our phone lines to temporary home office locations and will be available to speak with 10am to 2pm Monday to Friday until further notice on our usual number: 01225975997.

Contacting us by email

We have re-directed email communication and will be available to respond to emails 10am to 2pm Monday to Friday until further notice via our usual.

Gift Cards

If you have a gift card due to expire in March 2020 we will automatically extend this for a further 6 months with a new expiry of the 30th of September 2020. You will not need to contact us to arrange this and we will review this on a regular basis.

Treatment Bookings

We are not taking any treatment bookings at present.

We are unable to amend or cancel any bookings already in place however, any bookings made within this period of closure are secure and we will contact you once we are fully operational again. 

If you cancelled a treatment booking before 10am on the 23rd of March 2020 and this was before your last date of amend or cancellation then this cancellation and refund has been completed for you in full.

If you cancelled a treatment booking before 10am on the 23rd of March 2020 and this was after the last date of amend or cancellation then your treatment booking will be transferred to an agreed time in the future within 12 months from when we are operational again. 

Radiance Members

If you are a member with us, your membership fee will be suspended from April with NO further membership payments being taken from your nominated payment method. Any treatments that you have on your account but have not used are protected and will be waiting for you to enjoy when we return. 

What is the Corona Virus?

The World Health Organisation explains that coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as SARS (Severe Acute Respiratory Syndrome). This particular episode has been named ‘COVID-19’. It first appeared in December 2019 in Wuhan, which is within the Hubei province, China. A seafood market has been identified as the possible source of the virus. Very many countries around the world have cases of Coronavirus; some are more severely affected than others.

What are the symptoms? 

Symptoms include fever, cough and shortness of breath. Some people will suffer from mild illness and recover easily whilst, in other cases, infection can progress to pneumonia. Reports suggest that the elderly, those with weakened immune systems, diabetes, cancer and chronic lung disease are the most susceptible. Symptoms can appear in as few as two days after infection but it is thought that it can take up to 24 days. Employees who experience symptoms should follow Government advice on reporting this, which may include either internet or telephone services depending on the individual’s location in the UK. Note that this may not include calling 111, which has been the general advice until now.

How is the virus passed on?  

  • The virus is most likely to spread from person to person through:
  • Direct contact with a person while they are infectious.
  • Contact with droplets when an infected person coughs or sneezes.
  • Touching objects or surfaces (such as drinking mugs or desks) that were contaminated by droplets from secretions coughed or sneezed from an infected person with a confirmed infection, and then touching the mouth or face.

More information 

For more information we'd recommend visiting the official COVID-19 site HERE

 

We're staying home and staying safe (the latest; 10th March 2020)...

Thank you, thank you, thank you for being super amazing and supporting our independent family business in Bath over the last few weeks. It's all change, and it's time for our team to stay home. We are all fit, healthy and well however as responsible employers with a duty of care towards our fabulous team and amazing visitors we want to ensure we are not exposing anyone to unnecessary risk or putting anyone in a position in which they could become infected by the virus. We have been working hard over the weekend and our home in central Bath will now be officially closed from Monday 23rd March 10am. We will re-open only when we feel and have been advised it safe to do so. Your messages of support, kindness and love have meant so much to us all and we can't wait to see you all again very soon!

Emma, Roger, Amber, Bonnie, Ellie, Evie, James and not forgetting Cadbury the spaniel (company secretary and expert home worker). 

 

Staying in touch

Our social media platforms Facebook & Instagram will be in use as regularly as ever and we'd love you to follow us. If you could help keep our brand strong by sharing and liking our posts that would be an amazing way to continue to support us. 

Contact us

If you are using the 'contact us' form on our website to get in touch we will make sure you get a response between 10am and 2pm Monday to Friday. 

Contacting us by phone

We have re-directed our phone lines to a temporary home office location and will be available to speak with 10am to 2pm Monday to Friday until further notice on our usual number: 01225975997.

Contacting us by email

We have re-directed email communication and will be available to respond to emails 10am to 2pm Monday to Friday until further notice via our usual.

Future bookings

We have been working very hard with our supporting functions such as booking software providers and insurers. We will ensure that everyone with a future booking is contacted on an individual basis to discuss your booking. 

Radiance Members

If you are a member with us, your membership fee will be suspended from April with no further membership payments being taken from your nominated payment method. Any treatments that you have on your account but have not used are protected and will be waiting for you to enjoy when we retrun. 

What is the Corona Virus?

The World Health Organisation explains that coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as SARS (Severe Acute Respiratory Syndrome). This particular episode has been named ‘COVID-19’. It first appeared in December 2019 in Wuhan, which is within the Hubei province, China. A seafood market has been identified as the possible source of the virus. Very many countries around the world have cases of Coronavirus; some are more severely affected than others.

What are the symptoms? 

Symptoms include fever, cough and shortness of breath. Some people will suffer from mild illness and recover easily whilst, in other cases, infection can progress to pneumonia. Reports suggest that the elderly, those with weakened immune systems, diabetes, cancer and chronic lung disease are the most susceptible. Symptoms can appear in as few as two days after infection but it is thought that it can take up to 24 days. Employees who experience symptoms should follow Government advice on reporting this, which may include either internet or telephone services depending on the individual’s location in the UK. Note that this may not include calling 111, which has been the general advice until now.

How is the virus passed on?  

  • The virus is most likely to spread from person to person through:
  • Direct contact with a person while they are infectious.
  • Contact with droplets when an infected person coughs or sneezes.
  • Touching objects or surfaces (such as drinking mugs or desks) that were contaminated by droplets from secretions coughed or sneezed from an infected person with a confirmed infection, and then touching the mouth or face.

More information 

For more information we'd recommend visiting the official COVID-19 site HERE

Become a Member