Treatment and Therapy Terms and Conditions

We’re here to help you experience the best in complimentary therapies and treatments. So that you have complete peace of mind please take a look at our terms and conditions regarding your treatment bookings. If you have any questions we are only a phone call or email away.

Treatments booked between 15th of December and 30th of December...
Treatments booked between these dates are excluded from all usual cancellation or amendment terms. Due to the high demand for treatments throughout the festive period all bookings from (and inclusive of) the 15th of December until (and inclusive of) the 30th of December 2018 are non-refundable. Should we be able to accommodate amendments we will do this where possible however, should it not be possible to amend your booking it will not be refundable should you require us to cancel it on your behalf. 
Need to cancel or amend your visit (Monday to Thursday)?
Should you need to cancel or amend your visit with us please contact us at least 48hrs prior to the date of your booking. We have some amazing therapists in our team here at Radiance Wellbeing and this time frame is in order for us to best manage their availability fairly for all of our visitors who wish to spend time with us. We will always do our best to help you within this time frame however, please note that treatments that are not attended or treatments that need to be moved or cancelled within 48hrs of your visit date will not be refunded. 
Need to cancel or amend your visit (Friday, Saturday or Sunday)?
Due to the popularity of these days, dates and times, bookings made for a Friday, Saturday or Sunday require a full 7 days notice to be amended or cancelled; a booking made for Saturday the 14th for example would be able to be amended, cancelled or moved up until the close of business on the 6th. This would therefore give a full 7 days notice. 
Therapy and Treatment Fees

All of our therapy and treatment fees shown are inclusive of VAT. Extra treatments will be charged at the rates shown by Radiance Wellbeing Limited at its premises. Pre-booked additional treatments will be charged at the rate current on the date of booking. The date of booking shall be accepted as that recorded by the company.

Gift Vouchers

If you have a redeemable gift voucher, please make your booking by telephone or in person. This will also allow us to answer easily any questions you may have regarding recommendations.

Gift vouchers are issued to a value which may be used towards full or part payment of any therapy treatment or treatment collection.

All gift vouchers that have not been redeemed within 12 months from the purchase date will not be honoured. Radiance Wellbeing accepts no liability for gift vouchers that are lost and as such they will not be replaced.

Please note, where a gift voucher has been used to make a treatment booking that these bookings are subject to the same terms and conditions regarding the booking as set out above. 

Gift Vouchers cannot be used towards the purchase of retail items.

Personal Information

During your time with us we will complete a thorough consultation with you to ensure that we take in to account all of your needs (for example; allergies & medical history). We will also ask you for your personal details such as your full name, a contact number, your home address and date of birth among others. We hold this information for 7 years in line with the regulations, legal requirements and guidelines we must observe in order to operate in the industry we work within. These guidelines are influenced by our local authority, governing bodies we work with and wish to remain a part of and others are legal requirements. The Data Protection Act gives you the right to ask any organisation not to hold or use information about you that causes you substantial unwarranted damage or distress. We will never ask you for any information that we do not require to be fully compliant with any of our local authority, legal or governing body requirements. Information that we hold about you will not be destroyed if it is deemed to be necessary to carry out any legal obligation that applies to the organisation in line with the data protection act 1998. We will never share you information and any other information discussed with your therapist that does not form part of a legal, governing body or local authority requirement is covered by a separate confidentiality agreement that we operate in the organisation. We value your privacy as much as you and as such will always operate with nothing less than the highest integrity when it comes to the handling off your private information. 

Discount Vouchers

Discount vouchers are valid against the full booking price only. Where an incentive or discount has already been applied vouchers may not be used in addition. 


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